Public Storage - Milpitas - 1601 Watson Court

No staff is on site, and the phone number on the office door doesn't help

I visited the location hours before I would be moving in, to get my key and be shown to the unit, like I was instructed due to when I booked the space.
There was a lovely office, all the lights on, all the security screens on, & a permanent sign on the door that says "We're Open!" But the door was locked. No one was there. On the door there was also a phone number that said."call for immediate assistance." That number only takes you to a lengthy phone tree, that eventually ends up hanging up on you.
Fast-forward about 40 frustrating minutes, I finally got a human at the general Public Storage phone number, who gave me a different number to try for the manager. That did actually go somewhere, and I was told that no one is ever in that office. They haven't even moved in there yet.
All they needed to do was put a handwritten sign on the door, saying what the situation actually was and how to get some assistance.

I loved the way Cathy was so helpful...

I loved the way Cathy was so helpful and super friendly.!!!! I am very please, thank you Cathy..!

Awesome Manager

Nathaniel was amazing. Probably the nicest manager I've ever dealt with!

Quick

Quick, easy, and straight forward. No problems, unlike other storage places.

POORLY MISINFORMED

When I went into the office and inquired about prices & sizes of storage units, I was informed that I could enter the facility at any time. When we finally packed our truck and went to put it in the unit, the facility was closed. This was the worst moving experience I've ever had. Being misinformed by the service representative, made placing my belongings into storage a nightmare from hell! Unfortunately, I had to roll with it and place my belongings into storage the next morning. I would never recommend Public Storage to anyone, especially when there are facilities that have better hours and do not misinform their prospective customers.